2 Shreveport health systems win national consumer award | Business
A national award given annually to one hospital which rated very well with consumers was presented to a pair of Shreveport health care facilities.
LSU Health Shreveport and Willis-Knighton Health Systems are the co-winners of the 2012-13 Consumer Choice Award. The honor, given by the National Research Corporation, looks at hospitals in over 300 major metropolitan areas and chooses a winner based on rankings from healthcare consumers. Shreveport's two winners got high marks from the community for their quality of caregiving and their image within the area.
More than 450,000 consumers in the contiguous 48 states and the District of Columbia are contacted, and 3200 hospitals named by consumers are analyzed and ranked.
“Customer-centric care is based on the notion of extending patient-centered care to all healthcare consumers who are taking the initiative with their healthcare decisions and demanding higher quality. It advocates an all-inclusive, cross-continuum view of care experiences for all healthcare participants and stakeholders,” said Susan L. Henricks, President and Chief Operating Officer for National Research Corporation. “The goal of this empowering movement and quality improvement initiatives from providers is to provide better outcomes—and create positive consumer perceptions. The Consumer Choice Awards recognizes hospitals like LSU Health Shreveport and Willis-Knighton Health System that patients have rated as the most preferred places to receive care according to quality and image.”
LSU Health Chancellor Robert A. Barish, MD MBA, said: “This is an indication that consumers in our area understand the unique services and quality offered by an academic teaching hospital. While we continue to serve a special population as the region’s safety net hospital, our staff has advanced training to provide a higher level of specialty care found to the entire population. We are gratified by this vote of confidence.”
The study has a margin of error of + or – 0.2 percent at a national level. Co-winners are named when scores fall within the statistical margin of error for a given market.